Refund policy

Refund Policy

Last updated: 12 July 2026

Made to Order

Every item sold by ALAW Clothing is made to order. Nothing sits in a warehouse waiting to be picked — when you place an order, your item is printed and produced specifically for you by our fulfilment partner, Gelato.

Under the Consumer Contracts Regulations 2013, made-to-order and personalised goods are exempt from the standard 14-day right to cancel that applies to most online purchases. This means we are not legally required to accept returns simply because you've changed your mind.

That said, we want every ALAW customer to be happy with their order. If something isn't right, please get in touch and we'll do our best to help.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, we will put it right. Please contact us within 30 days of receiving your order at help@alawclothing.co.uk with:

Your order number
A description of the issue
A photo of the item

We will either send you a replacement at no cost or issue a full refund, depending on your preference and the nature of the issue.

Wrong Size

Because every item is made to order, we're unable to accept size exchanges as standard. Please check the size guide on each product page carefully before ordering.

If you're unsure which size to order, contact us before placing your order at help@alawclothing.co.uk and we'll help you choose.

Lost or Undelivered Orders

If your order hasn't arrived within the expected timeframe, please contact us at help@alawclothing.co.uk. We'll investigate with our fulfilment partner and arrange a replacement or refund if your order is confirmed lost in transit.

Expected delivery times from order placement:

UK Standard — 5–10 working days (production + shipping)
International — 7–14 working days

If you haven't received your order after 14 working days (UK) or 21 working days (international), please get in touch.

Cancellations

Because production begins shortly after your order is placed, we can only cancel orders within 24 hours of purchase. Please contact us immediately at help@alawclothing.co.uk if you need to cancel.

After 24 hours, cancellation may not be possible as your item may already be in production.

Refund Process

Approved refunds will be processed back to your original payment method within 5–10 working days. You will receive an email confirmation once your refund has been issued.